Use cases

Built for stores where WhatsApp is how customers ask

The questions differ by vertical. What they have in common is that the answers already exist in your product and order data — they are just being typed out by hand.

• Fashion and apparel

  Pre-purchase sizing and availability questions are the highest-volume, lowest-complexity messages a clothing store receives — and they are exactly what an agent grounded in your catalogue handles well.

• Beauty and cosmetics

  Ingredient, suitability and usage questions decide a beauty purchase. They are repetitive, they are specific, and they are currently answered by whoever is free.

• Electronics and accessories

  Compatibility and post-purchase support generate high volumes of messages, and both are answerable from structured product and order data.

• Food, grocery and local delivery

  In many markets WhatsApp is simply how local customers contact a food business. Order status and delivery windows dominate the inbox.

• Home, furniture and DIY

  Long consideration cycles and delivery scheduling produce questions that span days, and the thread has to survive that gap.

• Health and supplements

  Usage questions and reorder timing are the recurring messages. The agent answers from your own copy and escalates anything medical to a person.

What all of them have in common

Repetitive questions with factual answers, arriving outside working hours, in a channel where customers expect a fast reply. None of them need the agent to be clever. They need it to look things up and answer accurately.