Answer every WhatsApp question with AI that knows your store

An AI agent reads your live Shopify products, inventory and orders, replies to your customers on WhatsApp, and hands the conversation to your team the moment a human should take over.

Shopify App Store app

WhatsApp Business API

Free plan available

An AI agent answering a customer's product question on WhatsApp using live Shopify store data

Free

Plan to start on

Languages in the app

Live

Products, stock and orders

1 click

Hand-off to a human

Questions arrive at 21:00. Nobody is at the desk.

The question goes cold

A customer asks about sizing, stock or delivery on WhatsApp and waits. By the time someone answers in the morning, they have bought somewhere else.

The same answers, all day

Sizing, availability, delivery windows, order status. Repetitive questions your team types out by hand, hundreds of times a week.

Answers that contradict the store

A scripted bot cannot see your inventory. It confirms an item is in stock when it sold out yesterday, and your customer finds out at checkout.

An agent that reads your store before it replies

Grounded in your real catalogue, inventory and orders, with a human always one click away.

The agent searches your indexed catalogue semantically, so a question like "do you have this in a medium?" is answered from your products rather than from a script. It looks up live store data as it replies: products and variants, inventory levels, orders, customers and fulfilments. Every run is recorded as a timeline showing which tools it called and what came back, so you can always see why it answered the way it did. And when a customer needs a person, the hand-off is a single click.

An AI agent answering a customer's product question on WhatsApp using live Shopify catalogue and inventory data

Everything You Need to Automate WhatsApp

AI agents grounded in your store

Create an agent, write its instructions, choose which Shopify data it may read, and switch it on. It answers your incoming WhatsApp messages using your live catalogue and store data.

Semantic search across your indexed catalogue
Live reads of products, variants, inventory and orders
Per-agent instructions, knowledge and tool permissions
Replies in your customers' language

One inbox for every conversation

WhatsApp conversations land in a single inbox with full history, unread counts and live updates, so nobody has to check a phone that is sitting in someone's pocket.

Conversation history and unread tracking
Live updates as messages arrive
Customer context beside the thread
WhatsApp templates managed against Meta in-app

A human, one click away

Ask for a person and the agent hands over immediately, then stays out of the way. Take a conversation back from the AI per thread, whenever you want.

Per-conversation hand-off switch
Agent stops replying once a human takes over
Escalation recorded in the run timeline
Nothing gets lost in the transfer

Every run explained, node by node

Each agent run is a timeline showing which tools it called, in what order, and what came back. Transparency is the feature: you can audit what your AI told a customer, and why.

Node-level status for every run
See the tools it called and their results
Spot a wrong answer and fix the instructions
Leads captured into a pipeline with scores and tags

Built for stores where WhatsApp is how customers ask

Fashion & Apparel

• Answer size and fit questions from your catalogue
• Check live availability before promising a size
• Hand over to a stylist when the question gets personal

Electronics & Gadgets

• Answer specification and compatibility questions instantly
• Look up order and fulfilment status in the thread
• Deflect returns with post-purchase support

Food & Beverage

• Share ingredient and allergen information
• Handle delivery and pickup questions
• Answer the same questions at 2am without a night shift

Beauty & Cosmetics

• Recommend products from your real range
• Answer suitability and usage questions
• Capture reorder intent as a scored lead

Home & Furniture

• Answer dimensions, materials and delivery questions
• Handle longer consideration cycles without losing the thread
• Escalate to a human for bespoke requests

General Retail

• Answer product and order questions around the clock
• Turn conversations into a lead pipeline
• Add a WhatsApp button to your storefront theme

Set up in one sitting

Connect your WhatsApp number

InfoA few minutes

Install the app and connect your WhatsApp Business number through Meta Embedded Signup, guided step by step.

Describe your store

InfoOne sitting

Give the agent your store name, policies, tone of voice, and the phrases it should avoid. Then index your catalogue so it can search your products.

Create an agent and switch it on

InfoSame day

Choose which Shopify data it may read, send it a test message, and let it answer your WhatsApp customers.

The automation engine behind your agent

Incoming WhatsApp messages are answered automatically today. The same engine handles commerce events — orders, checkouts, customers, products and fulfilments — and those triggers are rolling out to merchants next.

Incoming WhatsApp messages

Available now. The agent picks up a customer message, answers from your store data, and escalates when asked.

Orders

Order created, paid, fulfilled, updated and cancelled — for proactive updates instead of "where is my order?".

Checkouts

Checkout created and updated, so an unfinished purchase can be followed up while it is still warm.

Customers

Customer created and updated, including tag changes that mark your best buyers.

Products

Product created, updated and deleted, so your indexed catalogue stays in step with your store.

Fulfilments

Fulfilment created and updated, for delivery updates your customers actually read.

Know what your WhatsApp is doing

✓

Conversations and messages, over time

✓

Workflow executions and success rate

✓

Agent run timelines for every reply

✓

Leads captured, scored and tagged

✓

Export your leads as CSV or JSON

WhatsApp Agent analytics dashboard showing conversations, messages and success rate

Start free. Pay when it is working.

Every plan is billed securely through Shopify. Cancel any time.

FREE

$0/month

✓

1 AI agent

✓

100 messages/month

✓

100 workflow executions/month

✓

Up to 100 products indexed

✓

All core features

✓

Email support

SMALL BUSINESS

$24/month

✓

4 AI agents

✓

2,500 messages/month

✓

2,500 workflow executions/month

✓

Up to 2,500 products indexed

✓

All core features

✓

7-day free trial during setup

GROWTH BUSINESS

$60/month

✓

Unlimited AI agents

✓

10,000 messages/month

✓

10,000 workflow executions/month

✓

Up to 5,000 products indexed

✓

Priority support

✓

7-day free trial during setup

CORPORATE

Let's talk

✓

40,000 messages/month

✓

40,000 workflow executions/month

✓

Up to 20,000 products indexed

✓

Guided onboarding

✓

A named contact

✓

Run as a pilot with your team

What you get on day one

"Products, variants, inventory, orders and fulfilments. The agent reads your store, so it answers with what is actually true this morning, not what was true when someone wrote a script."

Answers from your catalogue

Grounded in live store data

"The moment a customer needs a person, your team takes the thread and the agent stops replying. One click, per conversation, no lost context."

A human, always one click away

Per-conversation hand-off

"See which tools the agent called, in what order, and what came back. When an answer is wrong you can see exactly why, and fix the instructions instead of guessing."

Every answer explained

Node-by-node run timelines

Works with the tools you already use

Frequently asked questions

Yes. The app connects through Meta Embedded Signup, and the setup wizard walks you through it step by step. If you do not have a number yet, the wizard shows you what to do first.

You index your catalogue into a private per-store search index, and the agent reads live data from your Shopify store through the Shopify API: products, variants, inventory levels, orders, customers and fulfilments. You choose which data each agent is allowed to read.

You can take over the conversation with one click and the agent stops replying. Every run is also recorded as a timeline showing which tools it called and what came back, so you can see why it answered that way and correct its instructions.

The admin and the storefront widgets ship in nine languages: English, Spanish, French, German, Italian, Japanese, Chinese, Portuguese (Brazil) and Turkish. The catalogue index is multilingual, so product search works across languages.

Not yet. Incoming WhatsApp messages are answered automatically today, and the same engine already supports commerce events such as orders, checkouts, customers, products and fulfilments. Those triggers are rolling out to merchants next.

No. Campaign and broadcast sending is not part of the app today. You can create and manage WhatsApp message templates against Meta from inside the app, and the agent replies to customers who message you.

There is a free plan you can use for as long as you like: 1 agent, 100 messages a month and 100 workflow executions a month. A 7-day trial of Small Business or Growth Business starts when you choose a paid plan during setup.

Conversations live in the app's own inbox. There is no Zendesk, Gorgias or Intercom integration today, so the app works best for merchants who are happy to handle WhatsApp in one place.

Not currently. One WhatsApp number per store. Multiple number support is on the roadmap.

There is a support centre inside the app with tutorials and ticket submission, plus email support. Support tickets are answered by the team that builds the app.

Stop losing questions to the night shift

Install free, connect your WhatsApp number, and watch your first AI answer come back grounded in your own store data.

Free plan available • No credit card required • Cancel any time