Help

Help centre

Short, specific guides for the things that actually go wrong during setup and in the first week.

• How to connect WhatsApp Business API to your Shopify store

  The connection is made through Meta Embedded Signup, not through a shared password. Here is what you need before you start, what happens during setup, and what to do when the connection fails. (5 min read)

• How to index your Shopify products so an AI can search them

  Indexing copies your catalogue into a private per-store search index so the agent can answer product questions from your real products. Here is what gets indexed, how long it takes, and how to keep it current. (4 min read)

• How to set up an AI agent that answers from your live inventory

  An agent needs instructions, tool permissions and a trigger. Here is how to configure one that answers product questions accurately, and how to test it before your customers meet it. (6 min read)

• How to hand a WhatsApp conversation to a human

  The hand-off is one click, per conversation, and the agent stops replying when you take over. Here is how escalation works and when you should use it. (3 min read)

• What WhatsApp template messages are, and when you need one

  WhatsApp restricts what a business can send outside a 24-hour customer service window. Template messages are the approved way through. Here is how they work in this app. (4 min read)

• How to read an agent run timeline

  Every agent run is recorded as a timeline showing which tools it called and what came back. This is how you find out why an answer was wrong. (3 min read)

• How to choose which Shopify data your agent may read

  Tool permissions decide what the agent can look up. Granting less is safer, and it is easier to expand than to explain a wrong answer. (4 min read)

• WhatsApp message limits and plan limits, explained

  There are two different ceilings: WhatsApp's own rate limits, and the message allowance of your plan. Confusing them causes most billing surprises. (4 min read)

Still stuck

Email [email protected], or raise a ticket from the support centre inside the app. Tickets are answered by the team that builds the app.

One thing to know before you write: the app does not currently send ticket confirmation emails, so keep the ticket number shown after you submit. That is a known gap, not something you did wrong.